THE CUSTOMER
Industry
Healthcare
Company size
10,000+
Solutions
Intranet
Employee communications
Content creation & publishing
THE CHALLENGE
Reaching employees consistently was a challenge for this large academic medical center. Its workforce spans clinical care, research, higher education, and corporate services — including a Level 1 trauma center, a children’s hospital, a cancer center, a four-college university, and a 2,000-person corporate services organization.
That complexity made communications highly fragmented. Messages had to reach clinicians, researchers, faculty, students, frontline teams, and shift-based employees across departments and service lines in a highly regulated environment.
Email was overused, important information was easy to miss, and mass communications struggled to engage employees. The existing intranet had also faded into the background, becoming a dense collection of apps, links, and service portals employees typically visited only when they needed something specific.
THE SOLUTION
The organization partnered with Appspace to create one communications and resource hub for employees — making it easier to find information, stay connected, and navigate everyday work.
Role- and function-based communities, including Leadership, Nursing, Learning, Wellness, and Culture, help deliver more relevant content to different employee groups.
THE RESULTS
The new hub is now the default homepage across the organization’s computers — making it a natural starting point for the workday. Engagement has grown with it:
The organization is now building on that foundation with more personalized content based on role, location, and day-to-day needs, along with AI capabilities to help employees find and exchange information faster.
Improve communication across your workforce.
Create spaces employees want to be in.
Manage everything from one platform.
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